Click "ShenzhenDaily" to follow us!
AN executive officer from Tencent, surnamed Xia, made an official apology to a restaurant in Meilin area in Futian District on Monday for his inappropriate behavior of asking friends to make negative comments about the restaurant on a widely used online commenting platform, the Southern Metropolis Daily reported.
The incident gained massive public attention after the restaurant, known as Midian, published an article on the night of Saturday on its official WeChat account, disclosing that it had received more than 40 negative comments on the platform in just a few hours after Xia had a dispute with another customer in front of the restaurant.
According to the article, Xia went to the restaurant to dine with his family at around 7 p.m. Saturday. However, he started to quarrel with another customer while guiding his wife to drive out of the parking lot in front of the restaurant.
Two clips show that Xia not only shouted loudly at the other driver, but also kicked the other car. The two vehicles later collided with each other, the Daily report said.
In addition, a screenshot image attached to the article showed that Xia had asked a total of 157 people inside one of his WeChat groups to make negative comments about the Futian restaurant, even though some had never dined there before.
The owner of the restaurant, known as Wang, said that the online commenting app, Dianping.com, is an open platform and anyone who registers on the app can leave comments. The comments made by customers on the online commenting site can directly influence a restaurant’s business, Wang said.
“We are in the service industry, so we care a lot about constructive comments and we can improve from the comments, but these comments we received on the night of the incident were too malicious and not true,” said Wang.
The article posted by the restaurant drew a great deal of attention and many condemned Xia’s behavior.
The owner said Xia and another person from Tencent apologized to the restaurant at noon Monday.
The restaurant accepted Xia’s apology and agreed to reconcile without reporting him to the police, according to the Daily report.
Xia himself later posted another statement on the restaurant’s page on Dianping.com, apologizing for his rude behavior again.
“I have realized the mistake I made and I am deeply sorry for the inconvenience I have caused the restaurant,” read Xia’s statement.
He also asked his friends to withdraw their bad comments from the platform.
Tencent has also made an official apology to the restaurant and the public.